01 / Contact support
Sukto is provided by Miguel Zabala Figueroa, based in Colombia. Contact us at the support address below for problems, feedback or accessibility questions. Include your device model, iOS or iPadOS version, Sukto version and a short description of what happened.
A screenshot can help, but please remove unrelated personal information first. Do not send passwords or full payment details. Support does not require a Sukto account.
02 / A rectangle is rejected
Check that the region is a rectangle, has exactly one clue and contains the number of cells shown by that clue. Its area includes the numbered cell. Confirmed regions cannot overlap.
Tap any occupied cell to remove its rectangle. A legal move can still leave the rest of the board unsolvable under that placement, so an earlier choice may need revision.
03 / Progress, reset and devices
Games and statistics are local to each device. Sukto does not currently synchronize puzzle progress between iPhone and iPad. Resume your unfinished game on the device where you started it.
To erase local gameplay, open Settings → Start fresh → Reset my data and confirm. This removes games, records, progress and preferences. Images already saved to Photos or shared elsewhere remain in those destinations. There is no Sukto account to delete.
04 / Saving a result to Photos
Use Save to Photos from a completed ordinary game’s sharing controls and grant add-only access when prompted. If you denied permission, review Sukto’s photo permission in system settings and try again.
The app does not need permission to read your existing photos. You may instead use the system share sheet and choose another destination.
05 / Pro, restoration and refunds
Sukto Pro is a single payment with no subscription or recurring charge. To recover a purchase, connect to the internet, use the Apple Account that made it, and open Settings → Sukto Pro → Restore purchases. The purchase screen also includes Restore purchases below Go Pro; scroll down if needed.
Restoring does not charge you again. It recovers Pro access after a reinstall or on another compatible device, but does not restore puzzle history. Resetting local gameplay does not cancel the purchase.
If payment is awaiting approval, Pro unlocks once the store confirms it. If no purchase is found, check your Apple purchase history and account. For connection errors, reconnect and try again. If the problem persists, contact support with the product and transaction reference, if available; never send your Apple password or payment-card details. Refunds are requested through Apple and may remove Pro access.
06 / Appearance, language and accessibility
Sukto offers system, light and dark appearance, with separate sound and haptic settings. In Settings → Language you can choose English, Spanish, French, German, Brazilian Portuguese or Japanese independently of the device language. Changes apply immediately. On first use, an unsupported device language falls back to English.
If a control is hard to read, reach or understand, please tell us the screen, device and accessibility settings involved. You can report a problem without including gameplay records.